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Admin Course
Current Status
Not Enrolled
Price
Free
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Course Content
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Lessons
01 Introduction to Wise Coatings
3 Topics
|
2 Quizzes
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Lesson Content
0% Complete
0/3 Steps
Core Principles & Operational Workflow
Quiz: Core Principles & Operational Workflow
Administrative Job Duties & KPI Responsibilities
Quiz: Administrative Job Duties & KPI Responsibilities
Troubleshooting
02 Admin Operation
6 Topics
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Lesson Content
0% Complete
0/6 Steps
Intro to Housecall Pro (HCP)
HCP Voice
Customer Creation
Scheduling & Dispatching
How to Add an Employee
How to Add Zip Codes to HCP Service Area
03 Managing the Lead Pipeline
5 Topics
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Lesson Content
0% Complete
0/5 Steps
Dashboard
Reporting
How to Create a Voicemail Blast and Text Blast
Dunzo Navigation
Dunzo Opportunities
04 KPI and Reporting Systems
3 Topics
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Lesson Content
0% Complete
0/3 Steps
KPI Scoreboard – Overview of Production & Sales Information
KPI Scoreboard – Overview of Marketing Information
KPI Scoreboard – Administrative Manager Daily Tasks
05 Customer Scripts and FAQs
2 Topics
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Lesson Content
0% Complete
0/2 Steps
Review Response Guide
Dealing with Customer Callbacks
Aftercare Instructions and Customer Education
Intake Form
Flashcards: Admin Course
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